Vendor Thanks

[Scott14SG]

Just wanted to relate a little story, and hopefully more businesses take notice. All too often today I see absolutely terrible customer service, not necessarily in HD part vendors but just overall in general. Being a small business owner my business depends on customer service, so it's important to me when I am looking for service.

I recently contacted a forum vendor via PM here, I had been looking all over for a set of bars for my SG. I was pleasantly surprised when the very next day I received a detailed reply. The vendor could have just told me "sorry not in stock" but instead took the time to explain the issues getting the part I was looking for, as well as another part I was just curious about. He didn't say it but I could tell he was probably frustrated over the delays. The message was not only professional but had a personal touch.

When I have good dealings with a vendor I'll return the favor, so I can wait for them to get the parts I want in, while he didn't make an immediate sale, he made a future sale.

So many thanks to; Lindsey Trausch of Iron Aces Speed Shop, Inc.

 

[IronAces]

Just wanted to relate a little story, and hopefully more businesses take notice. All too often today I see absolutely terrible customer service, not necessarily in HD part vendors but just overall in general. Being a small business owner my business depends on customer service, so it's important to me when I am looking for service.

I recently contacted a forum vendor via PM here, I had been looking all over for a set of bars for my SG. I was pleasantly surprised when the very next day I received a detailed reply. The vendor could have just told me "sorry not in stock" but instead took the time to explain the issues getting the part I was looking for, as well as another part I was just curious about. He didn't say it but I could tell he was probably frustrated over the delays. The message was not only professional but had a personal touch.

When I have good dealings with a vendor I'll return the favor, so I can wait for them to get the parts I want in, while he didn't make an immediate sale, he made a future sale.

So many thanks to; Lindsey Trausch of Iron Aces Speed Shop, Inc.

Thank you so, so much for the tremendous compliment Scott14SG!! I am incredibly humbled by your feedback....we take great pride in providing the level of service we'd like to receive when making our own inquiries and/or purchases so your feedback certainly lets us know that we are doing the right things. Thanks again...it truly means a lot to us!!

Lindsey :0)

 

[Mojo]

I too like to give props to companies that go the extra mile to provide their very best to customers. Thanks for sharing!

 

[Scott14SG]

You're very welcome Lindsey, it's refreshing to deal with someone who puts that personal touch on things and I'm sure good people don't hear that often enough.

harleymojoman- good on ya! Businesses that treat me right will have a loyal customer, those that don't....I'll tell everyone they didn't. I try giving praise every time it's deserved.

 

[BillyBob]

Lindsey is a great guy, a rider and long time supporter of this forum. Good to hear!