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  1. #1
    Prospect
    Join Date
    Jul 2019
    City
    Doylestown
    State
    Pennsylvania
    Posts
    6

    2018 SGS problems

    First time posting here, so hi to everyone, and I greatly appreciate any help.

    Problem #1 is the bike is still under warranty, and Harley won't do anything about thie problems. The bike has been to the dealership multiple times, and they verified the problems I list below. The dealer finally told me Harley isn't going to do anything, and I am on my own. I know, hard to believe and doesn't make sense, but 100% true.

    Bike has all current updates to infotainment system

    2018 Street Glide Special. Still under warranty, and has only been serviced by the dealership. Only engine mods are Vance and Hines Daytona 400 slip ons, and Screaming Eagle Air Cleaner, both installed by dealer.

    - My biggest concern is the odometer inaccuracy. It adds approximately 5 miles to every 100 miles travel. So at 12K miles I have an extra 600 miles on the bike. This has been verified by the ride planner in Harleys app, google and other map services, and comparing miles with other riders. Also gave the dealership a video of how the tenths of a mile change erratically. Meaning when traveling at the same speed the 10ths change in 4 seconds, then the next changes is in 10 seconds.

    - Multiple issues with the radio. Radio speed volume does not work on any of the 4 levels.
    - navigation gives bad info, where to turn, always recalculating, etc.
    - trip summary gives bad info. On a 470 mile, 8 hour trip it said I averaged 129 MPH.
    - miles remaining reads backwards, instead of the miles decreasing as I travel, it adds miles

    No other Harley dealership by me wants to look at the bike after I tell them this story. Since I'm on my own fixing this, and I am not a mechanic, I'm looking for suggestions. From doing my homework I'm pretty sure I need a new radio, and I'm thinking to change the ECM.

    Sorry for the long post, but wanted to be detailed. Appreciate any thoughts and help.
    Last edited by HD0718; 07-26-2020 at 09:36 AM.

  2. #2
    Founding Member TomA's Avatar
    Join Date
    Apr 2014
    City
    Battle Mountain
    State
    Nevada
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    1,821
    I would find another dealer without telling them your past history and see if they can figure something out. There are lot's if local shops with Harley certified techs that can also look at it.


    2014 Mysterious Red Sunglo
    Stage 1 D&D Boss Fat Cat 2-1 exhaust FP3 tuner
    JW Speaker E2, Custom Dynamic running and tails, 8 plasma rods
    Soundz Customz level 5 Carbon Iron series, 5x7 lids
    Color matched inner fairing and King tour pack with lowers
    Fork fangs, Fairing deflectors, REDA bag bolts

  3. #3
    Prospect
    Join Date
    Jul 2019
    City
    Doylestown
    State
    Pennsylvania
    Posts
    6
    Thanks for the reply TomA.

    Not telling them my story won't work. My bike VIN # is "Flagged" by Harley. All dealers report to Harley for any warranty issue, and as soon as they run any diagnostics on any bike it records all data, and that data gets uploaded automatically every Tuesday to Harley, whether it's warranty or not. We think Big Brother is watching... Harley has them beat.

    I am looking for an independent shop but haven't been able to find one yet that thinks they can help.
    Last edited by HD0718; 07-26-2020 at 10:09 AM.

  4. #4
    Senior Member yegg's Avatar
    Join Date
    Sep 2015
    City
    Front Royal
    State
    Virginia
    Posts
    142
    I'm sorry to hear of your problems. I am curious to know why Harley will not fix your problems. Did they give you a reason? Does your state have a lemon law?

    Ride safe.
    Ride Safe,

    Elliott
    2015 FLHXS - Amber Whiskey

  5. #5
    Founding Member TomA's Avatar
    Join Date
    Apr 2014
    City
    Battle Mountain
    State
    Nevada
    Posts
    1,821
    Your next course of action is to call Harley directly and file a claim or get them working on a cure. Make sure if they try to blow you off ask for their supervisor.


    2014 Mysterious Red Sunglo
    Stage 1 D&D Boss Fat Cat 2-1 exhaust FP3 tuner
    JW Speaker E2, Custom Dynamic running and tails, 8 plasma rods
    Soundz Customz level 5 Carbon Iron series, 5x7 lids
    Color matched inner fairing and King tour pack with lowers
    Fork fangs, Fairing deflectors, REDA bag bolts

  6. #6
    Prospect
    Join Date
    Jul 2019
    City
    Doylestown
    State
    Pennsylvania
    Posts
    6
    Thanks for your reply. The dealer didnít give me a reason as to why they wonít fix it. I called Harley myself and after 2 weeks of getting a run around they told me I had an after market vances and Hines tuner installed. Thatís not correct never did that.

  7. #7
    Prospect
    Join Date
    Jul 2019
    City
    Doylestown
    State
    Pennsylvania
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    6
    Iíve done that and got no where, but thanks.

  8. #8
    Prospect
    Join Date
    Jul 2019
    City
    Doylestown
    State
    Pennsylvania
    Posts
    6
    Thanks for the replies and help so far.

    Just to add to my post.... Iíve done all I can with dealerships and calling Harley directly. I even have an attorney involved.

    What Iím really looking for is help with what I should look into that would correct my problems. Like I said, Iím pretty sure I need a new infotainment system, and that will correct the radio and navigation issues. The Odometer I donít know. Iím thinking to install a new ECM.

    Appreciate it Gentlemen!

  9. #9
    Prospect
    Join Date
    Jul 2019
    City
    Doylestown
    State
    Pennsylvania
    Posts
    6
    Thanks Yegg. I have an attorney involved and he said there should be no problem getting reimbursed for my cost to get the bike fixed. But, I need to Figure out what needs to be fixed and then get it fixed. Thatís my real problem right now.

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