Hey Folks,
Like I said, I brought in my Street Glide for the 10K service. Everything seemed to check out just fine, may need tires come the next service. Get a bill for $0, and gladly head on my way. I have pre-paid maintenance for my bike, hence the free service. Best $700 I've spent, by the way.
Anyway, at some point on my trip back home, a distance of about 15-17 miles I estimate, my Derby Cover apparently came off. I didn't notice it falling off either, which kind of disturbs me. You would think I'd hear the clang of about 5lbs of metal falling off the bike, but I did not. I did notice that my clutch sounded a bit louder the closer I got to home, but not enough to cause immediate worry.
So, I get back to my garage, hop off the bike and realize the cover is missing and everything behind it was covered in oil. Fresh oil, thankfully. I called the dealer and a couple hours later they had a truck pick myself and the bike back and head to the dealer. Everyone was quite apologetic understandably.
The service guy asked if I wanted to upgrade the cover, which I declined. I like the smooth simplicity of the stock one. After they replaced the cover and hopefully topped off the fluids, they did kind of a crappy job wiping down the oil on the bike and handed me a $50 gift certificate for the inconvenience.
This is where I start to question whether or not they could have done more. I feel like a $50 gift certificate was about the bare minimum they could have offered. I'm not sure I was put in harms way, but getting oil all over the tail end sucked and was a real pain in the bottom to clean off.
Basically, I just wanted to see what others thought about the situation.
Oddly, every time I've had the bike serviced by them, I've had email surveys sent by the next day, which I generally have returned with positive reviews. No survey this time, hmmm.
The name of the dealer will remain anonymous as I'm not trying to deter anyone from going there. I think up until this point they have always done the right thing by me, just wondering if they could have done better this time and if I should have expected more.
Sorry for the rambling....
Like I said, I brought in my Street Glide for the 10K service. Everything seemed to check out just fine, may need tires come the next service. Get a bill for $0, and gladly head on my way. I have pre-paid maintenance for my bike, hence the free service. Best $700 I've spent, by the way.
Anyway, at some point on my trip back home, a distance of about 15-17 miles I estimate, my Derby Cover apparently came off. I didn't notice it falling off either, which kind of disturbs me. You would think I'd hear the clang of about 5lbs of metal falling off the bike, but I did not. I did notice that my clutch sounded a bit louder the closer I got to home, but not enough to cause immediate worry.
So, I get back to my garage, hop off the bike and realize the cover is missing and everything behind it was covered in oil. Fresh oil, thankfully. I called the dealer and a couple hours later they had a truck pick myself and the bike back and head to the dealer. Everyone was quite apologetic understandably.
The service guy asked if I wanted to upgrade the cover, which I declined. I like the smooth simplicity of the stock one. After they replaced the cover and hopefully topped off the fluids, they did kind of a crappy job wiping down the oil on the bike and handed me a $50 gift certificate for the inconvenience.
This is where I start to question whether or not they could have done more. I feel like a $50 gift certificate was about the bare minimum they could have offered. I'm not sure I was put in harms way, but getting oil all over the tail end sucked and was a real pain in the bottom to clean off.
Basically, I just wanted to see what others thought about the situation.
Oddly, every time I've had the bike serviced by them, I've had email surveys sent by the next day, which I generally have returned with positive reviews. No survey this time, hmmm.
The name of the dealer will remain anonymous as I'm not trying to deter anyone from going there. I think up until this point they have always done the right thing by me, just wondering if they could have done better this time and if I should have expected more.
Sorry for the rambling....
