So Let me start by saying that I have been having trouble for the past few weeks with my Vance and Hines FP3 module connecting to my phone while on the bike. When I first installed it I had no issues getting the latest update downloaded, flashing the correct (or at least the closest possible) factory map to the bike and even ran through a couple of "Auto Tune" sessions eventually flashing the bike with a very complete new map after a pretty rigerous couple of tankfuls of gas 
Then about 6 weeks ago I began having trouble (intermittently) connecting to my phone....the phone showed it was connected to the FP3 in the BT set-up but when I launched the app it said Fuelpak not found.....frustrating as hell but then I'd turn off the bike and wait then sometimes it would connect and sometimes it wouldn't.
I called V&H's very helpful tech support a couple of times but by some miracle every time I called the damn thing would pick that day to work!! But today..........I finally got it to fail while I was on the phone with TS and man they couldn't have been more helpful or nicer......after just a few minutes of trouble shooting they are sending me a brand new replacement via overnight mail and...........they are flashing the new unit with my factory map (which was apparently stored previously by the failed unit on their server) so that when I plug it in to the bike which is now running the new MAP I'll have my vanilla map in there just in case I have to go back to that someday......he told me if they just sent me a new unit without doing this the first time I plugged it in it would back-up the current map into the slot " Zero" position and I would not have the ability to revert to factory at anytime in the future but now I will and it will act just like a unit that was installed new and subsequently built a new map.
All in all the help was spot on, very timely and in the end worked like a champ!!
I don't know what they could have done any better to service me as a customer through this process especially during the "Infant Mortality" period of ownership.......If you have been trying to decide which after-market tuner to use I suggest that you clearly check out the V&H FP3.....not only does it make my bike Purr and scream all at the same time but the after sales support seems to be second to none
Then about 6 weeks ago I began having trouble (intermittently) connecting to my phone
....the phone showed it was connected to the FP3 in the BT set-up but when I launched the app it said Fuelpak not found.....frustrating as hell but then I'd turn off the bike and wait then sometimes it would connect and sometimes it wouldn't.I called V&H's very helpful tech support a couple of times but by some miracle every time I called the damn thing would pick that day to work!! But today..........I finally got it to fail while I was on the phone with TS and man they couldn't have been more helpful or nicer......after just a few minutes of trouble shooting they are sending me a brand new replacement via overnight mail and...........they are flashing the new unit with my factory map (which was apparently stored previously by the failed unit on their server) so that when I plug it in to the bike which is now running the new MAP I'll have my vanilla map in there just in case I have to go back to that someday......he told me if they just sent me a new unit without doing this the first time I plugged it in it would back-up the current map into the slot " Zero" position and I would not have the ability to revert to factory at anytime in the future but now I will and it will act just like a unit that was installed new and subsequently built a new map.
All in all the help was spot on, very timely and in the end worked like a champ!!
I don't know what they could have done any better to service me as a customer through this process especially during the "Infant Mortality" period of ownership.......If you have been trying to decide which after-market tuner to use I suggest that you clearly check out the V&H FP3.....not only does it make my bike Purr and scream all at the same time but the after sales support seems to be second to none
