There is no doubt that we are now living in a different world. Modern technology is injecting new parts and strange software into our beloved motorcycles. Many of us have learned that we no longer have the necessary skill sets to work on new bikes. In fact, the engineers who design the bikes and the manufacturers who build the bikes do not want us to be able to work on or repair the vehicles that they sell us. They build them so you have to have special tools and computers just to modify something as simple as a change in idle speed. In short, many of the common maintenance tasks need to be farmed out to the dealer's service department. That brings me to another big problem. After 54 years of riding and visiting a good many Harley dealerships I can truthfully say that the skill level of the tech monkeys back in the shop has fallen drastically. Most of the technicians (as they like to be referred to) are newly minted from MMI or some other accredited school. They are green as a gourd and have little to no experience working on new bikes. They gain what experience they have by trial and error. In other words they work on a customers bike and learn as they go. They make lots of mistakes. They replace lots of parts. Customers have to take their bikes back two or three times to get something fixed because the people doing the fixing simply do not have the experience to diagnose and fix them the first time. I know this is a sad commentary, but it is common. So where are most of the old heads who know how to diagnose and troubleshoot motorcycles? Most of them, if they are any good, have long since hung out their own shingles as independents...who don't do warranty work. Now I realize that there are some really good technicians working in some of the Harley dealers across the country. If you are lucky enough to have bought your new bike from a dealer that has some of these old heads still on the payroll, then you are a lucky dude. But for the rest of us getting our new Harley fixed can be a real headache.